Delivery policy

HOW LONG IS THE DELIVERY TIME?

Usually we deliver within 1 - 3 Business Days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause delivery postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item is already with the delivery company the purchase can not be canceled. All you need to do is send us an email with the subject line "CANCEL", or you can contact us through the WhatsApp link within the site.

Once the product is with the delivery carriers, your order can not be canceled and delivery charges need to be paid on Cash on delivery.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours. delivery company will always contact you before delivering so make sure your contact details are correct or you can email us with the correct contact information.

MY ITEM ARRIVED DAMAGED 
We do ship every item with high quality delivery company. Despite this, our customers report that around 1 in 1000 products arrives damaged due to delivery. in such cases you can return your product and we will exchange (refer to refund policy).

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)